What Makes a Surveillance Platform “MSP-Ready”?

But entering the surveillance space isn’t just about meeting demand; it’s about delivering services in a way that fits the MSP model. That means choosing solutions that were built to support the way you operate. And not every video surveillance platform fits the bill.

So what makes a video surveillance platform “MSP-Ready”? 

6 Non-Negotiables for an MSP-Ready Surveillance Platform

1. Centralized, Multi-Tenant Management At Scale

At the heart of the MSP model is the ability to manage multiple client environments efficiently, securely, and at scale. As a result, you need a platform that offers true multi-tenancy: securely isolating each client's environment while enabling centralized management from a single interface. This ensures new client onboarding is seamless, ongoing maintenance remains consistent, and scaling doesn’t result in additional complexity or the need for new infrastructure. 

2. Licensing That Aligns With Recurring Revenue

Many video platforms rely on perpetual licenses and rigid contracts designed for hardware sales, not service delivery. You’ve built your business on predictable, recurring revenue. Your platform should do the same. Look for flexible, subscription-based licensing that bundles easily with your existing services, is billed monthly, and can be adjusted to match your client's ever-changing needs.

3. Full Control Over Service Delivery

You should be able to control how services are packaged, priced, and delivered, without vendor restrictions. An MSP-ready platform gives you full ownership of the client experience, allowing you to offer services under your own brand and tailor them to meet the unique needs of each customer. This flexibility helps you stand out, build trust, and stay competitive.

4. Open Integration with Existing IT Tools

Surveillance is no longer a standalone system. You need solutions that integrate seamlessly with your existing IT environments, service portals, and management tools. With open APIs and SDKs, video becomes a part of a broader stack, helping you streamline operations and deliver a more unified client experience. 

5. Enterprise-Grade Security and Compliance

You’re already trusted to secure a client’s digital assets, so the platform protecting their physical assets should meet the same standards. Enterprise-grade security features like role-based access control, end-to-end encryption, audit logging, penetration testing, and third-party certifications are essential. These built-in protections help you protect client data while meeting regulatory requirements and client expectations alike.

6. Remote Deployment and Ease of Use

Minimizing on-site visits is essential for operational efficiency. An MSP-ready platform should be cloud-enabled, support fully remote deployment and management, and be easy to configure with minimal hardware requirements. Low-maintenance, lightweight systems reduce your support load, improve margins, and let you deliver high-quality service anywhere, anytime.

The Right Video Surveillance Platform Enables Growth

Offering surveillance services isn’t just about filling a gap. It’s a high-demand, high-margin opportunity that can be bundled with your existing services and scaled across multiple clients. But to do it successfully, you need a solution purposefully built for your world, one that combines all of these must-haves into one, easy-to-use solution. 

Nx Witness Enterprise checks all the boxes. A robust, IT-centric video management system (VMS), it offers everything outlined above: multi-tenant management, subscription licensing, open integration, enterprise-grade security, remote deployment, and full control over pricing and delivery.

And because it’s hardware-agnostic and optimized for IT workflows, Nx Witness Enterprise empowers you to grow your MSP business without adding complexity.