3 minute read
For Integrated Security Services (ISS), choosing the right VMS was about more than replacing outdated technology. They needed a platform that could support a wider range of projects, simplify deployment, reduce support demands, and deliver a better experience for both technicians and clients. That platform became Nx Witness.
At a Glance
- Nx Witness is now ISS's preferred VMS platform for new CCTV projects, with a clear migration path for upgrades
- Installations run 20–30% faster than the legacy NVR systems ISS used before
- A stable, easy-to-operate platform has lowered the day-to-day support burden
- Simplified licensing makes quotes more transparent and more competitive
- Open architecture supports customers' existing cameras, access control, analytics, and AI integrations
- Steady year-over-year growth in Nx projects, with many customers standardizing on the platform
About Integrated Security Services
Integrated Security Services (ISS) designs and supports modern security solutions for commercial, industrial, and multi-site environments. Their work spans CCTV, access control, and broader integrated security, with a focus on reliable systems that are practical to deploy and easy for customers to use.
The Opportunity
Before partnering with Network Optix, ISS Security was working around the familiar limits of legacy NVR and VMS platforms. Scaling deployments was harder than it needed to be, licensing was complicated to quote and manage, and the user experience did not always match what customers expected from a modern video system.
Those customer expectations became the real pressure point. Clients wanted remote access, dependable performance, and fast deployment, whether the project involved a single storefront or a multi-site rollout. ISS needed a VMS that could meet those expectations without adding cost or complexity to the business.
They weren't just looking for another video platform. They were looking for a better foundation for their CCTV offering.
Why Nx?
Nx Witness fit the way ISS Security wanted to sell, deploy, and support video. It is now their go-to VMS for most new CCTV work and many upgrades, scaling from small commercial installs to larger multi-site environments. For ISS, the value comes through the following areas:
- Faster deployments. The lightweight architecture and intuitive setup help the team install and configure systems more efficiently.
- Lower support demands. Nx Witness has proven stable and easy for end users to operate, helping reduce video-related support tickets and the overhead that comes with them.
- Simplified licensing. Clear licensing makes projects easier to quote transparently and competitively, with less friction for the customer and the ISS team.
- More flexible upgrades. ISS can bring customers' existing cameras across multiple brands into Nx Witness, helping clients modernize without unnecessary rip-and-replace costs.
- A stronger integrated offering. The open architecture makes it easier to pair Nx Witness with access control, cloud services, analytics, and emerging AI tools as customer needs evolve.
The Partnership in Practice
In practice, Nx Witness has helped ISS make its CCTV business easier to sell, easier to deliver, and easier to support.
For the installation team, the impact is immediate. Nx Witness is faster to set up than the legacy NVR systems ISS used before, helping reduce installation time by an estimated 20–30%. That efficiency gives the team a smoother path from project kickoff to handover, while helping protect margins on jobs where time and labor matter.
For customers, the difference shows up in daily use. The interface is intuitive, remote access is straightforward, and the system is stable enough to reduce the number of video-related support requests after installation. That creates a better experience for clients and lowers the long-term support burden for ISS.
Nx Witness has also opened up more upgrade opportunities. Many customers want to move away from outdated video systems, but they do not want to replace every camera or rebuild their entire infrastructure. Because Nx Witness supports a wide range of camera brands, ISS can offer a more practical migration path that protects customer budgets while modernizing the overall system.
That flexibility also supports the way ISS wants to grow. By pairing Nx Witness with access control, cloud services, analytics, and AI tools, ISS can deliver more complete security ecosystems instead of treating video as a standalone system.
Over time, those advantages have helped ISS take on a wider range of projects, including retail, light industrial, commercial office, and multi-site environments where reliability and usability are critical. The result is a stronger CCTV offering, steady growth in Nx-based projects, and more customers choosing to standardize on the platform.
"Nx Witness has become our go-to VMS platform because it's fast, reliable, and easy for both our technicians and clients to use. Network Optix has been a strong, supportive partner, and the platform continues to help us grow our CCTV offering."
— De Vries Pieterse, ISS Security
Looking Ahead
ISS is building a more scalable, modern CCTV practice on a platform that fits how their team works and how their customers expect to manage security. With Nx Witness, ISS can deploy faster, support customers with less overhead, win more upgrade work, and keep growing as the kind of technology partner clients return to.
Visit Nx Witness to learn more, or contact a member of our sales team to get a demo today.